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Privacy Policy

Effective Date: 3 November 2025
Last Updated: 3 November 2025

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1. Data Controller

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The website www.withloveala.com is operated by With Love, Ala, represented by Alicja Nowak, registered in France under SIRET 89950485600019. For any questions regarding your personal data, please contact hellowithloveala@gmail.com

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2. Data Collected

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When you browse or use my services (for example, when booking a consultation, purchasing a travel guide, or contacting me), I may collect the following data:

  • Your full name, email address, and phone number

  • Travel preferences (destinations, travel style, interests)

  • Payment details (processed securely via third-party payment providers like Paypal)

  • Technical data (IP address, browser type, pages visited, cookies, and analytics data)

I do not intentionally collect sensitive personal data (e.g., health information, ethnicity, political opinions) unless explicitly necessary and with your consent.

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3. Purpose and Legal Basis for processing

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Your personal data is collected and processed for the following purposes:

  • To manage and deliver your travel consultation or itinerary service

  • To respond to your contact form submissions and inquiries

  • To process payments and manage invoicing

  • To improve website performance and user experience

  • To send marketing updates and newsletters (only with your explicit consent)

 

I process your data based on:

  • Performance of a contract (e.g., fulfilling your travel service request)

  • Consent (e.g., for marketing or non-essential cookies)

  • Legitimate interest (e.g., ensuring the security and proper functioning of the site)

 

4. Data Sharing and Third-Party Access

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Your data may be shared with trusted partners and service providers who assist us in operating our business, including:

  • Website hosting and maintenance providers

  • Payment processors

  • Scheduling tools

  • Analytics and marketing tools (with consent)

All partners are bound by confidentiality and data-processing agreements that comply with the GDPR.
We never sell or rent your personal data to third parties.

 

5. Data Transfers Outside the EU

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If we transfer your data to countries outside the European Union (for example, if a service provider is based abroad), we ensure that adequate safeguards are in place, such as EU-approved Standard Contractual Clauses (SCCs) or equivalent protections, to maintain your privacy rights.

 

6. Data Retention

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We retain personal data only for as long as necessary to fulfill the purposes described above:

  • Service and billing information: retained for the duration of the business relationship and as required by French accounting laws (up to 10 years).

  • Contact and marketing data: deleted or anonymised after 3 years of inactivity.

  • Cookies and analytics data: retained for a maximum of 13 months, unless you renew consent.

 

7. Your Rights

 

In accordance with the GDPR and French law, you have the right to:

  • Access your personal data

  • Request rectification, deletion, or limitation of processing

  • Object to the processing of your data for legitimate reasons or marketing purposes

  • Request data portability (transfer of your data to another provider)

  • Define post-mortem data handling instructions

To exercise your rights, please contact: hellowithloveala@gmail.com


You may also file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) at www.cnil.fr.

 

8. Cookies and Tracking Technologies

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We use cookies and similar technologies to improve your browsing experience and analyse website traffic.

  • Essential cookies are required for the site to function properly.

  • Analytics and marketing cookies are only activated with your consent.

You can manage your preferences at any time using our cookie banner or your browser settings.

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9. Data Security

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We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure - including secure hosting, encryption, and restricted access controls.

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10. Updates to This Policy

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We may update this Privacy Policy periodically to reflect changes in legal obligations or our practices.
The updated version will be published on this page with a revised “Last Updated” date.

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11. Governing Law

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This Privacy Policy is governed by French law.
In the event of a dispute, French courts shall have exclusive jurisdiction unless otherwise required by EU consumer protection rules.

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